Leader of the Conservative party David Cameron was finally accepted as the UK Prime Minister late on Tuesday after his party and the Liberal Democrats (the Lib-Dems) agreed on a five-year deal to form the UK’s first coalition government since the Second World War, on the promise of forming a “strong and stable government”. Lib-Dem leader Nick Clegg was confirmed as deputy PM while George Osborne will become Chancellor of the Exchequer. After winding up five days of political negotiations, Cameron pledged that the new government’s number one priority will be to tackle the UK’s £163 billion budget deficit., As Gordon Brown announced his resignation, Messrs. Cameron and Clegg declared that they had struck their remarkable political bargain to provide strong and stable government at a moment of crisis. A nation awaits with bated breath for the outcome

Meanwhile its has been announced that the number of UK unemployed rose by 53,000 to 2.51 million during the three months to March According to official figures issued by the Office for National Statistics the level of unemployment total is now since December 1994. On the positive front, the total number of people claiming unemployment benefit fell in April by 27,100 to just over 1.5 million, leaving the unemployment.

Data released on Tuesday by the Financial Services Authority revealed that banks and building societies had to deal with more than two million complaints between July and December 2009, as a waiver that had allowed them to defer claims relating to high penalty charges was lifted. The figure was more than double than processed in the first half of the year. The steep increase was mainly a result of the backlog of complaints relating to unauthorised bank charges. Complaints were put on hold for over two years as the Office of Fair Trading (OFT) entered a battle with a number of big banks to obtain a final ruling on the legality of the high level of charges imposed on customers who exceeded their overdraft limit. The waiver was lifted in December when the case was resolved, with banks winning a surprise victory over the OFT. Banks are estimated to have made more than £2.6 billion a year from unauthorised overdraft charges and might have faced claims of more than £1 billion if had they lost the case.

Blame for the "financial and economic crisis" in the UK has been attributed by the Organisation for Economic Cooperation and Development (OECD). To private sector wages tumbling further behind inflation more than in any other industrialised territory, excluding Mexico, Turkey and Iceland Research by OECD the Paris-based think tank revealed the gross average wage in Britain rose by 0.5 percent to £33,745, which is calculated to be the equivalent to a 1.6 percent fall after factoring in inflation. The OECD went on to warn that low-salaried workers were also more vulnerable to losing their jobs.

All in the entire financial well being of UK consumers was seen to deteriorate during the first quarter of 2010, following four successive quarters of relative improvement. A spokesperson for the body behind the index explained that the downward trend has been largely due to lower levels of earnings growth and the negative impact of higher levels of inflation on real disposable income. In addition, economic activity remains relatively subdued and there has been only a very slight improvement in the labour market.

UK Households have been helped during the last few months by some recovery in house prices and relatively strong equity market performance, but the prospect of cuts in public spending and increases in taxation following the election are expected to add further to the pressures facing households.

More evidence of a lack of confidence among UK consumers was an announcement from the British Retail Consortium (BRC) of a sharp fall in UK retail sales for the month of April.

According to the BRC, the total value of sales fell by 0.2% in April on an annual basis, while the like-for-like drop was 2.3%, making for the steepest fall since December 2008.

Again, the downturn could be attributed to uncertainty which surrounded the general election as well as the timing of Easter.

Broadband provider TalkTalk Telecom have announced their plans to target rapid customer growth in 2010, after it successfully boosted its new customer base by 144,000 in the final quarter of its year to March. In its first trading update since demerging from Carphone, TalkTalk credited their customer growth to the firm’s appeal as a straightforward broadband service provider and to the success of high-profile campaigns. However TalkTalk has ruled out the likelihood of rivaling Virgin Media and BT by buildings its own fibre optic cable to. Meanwhile, British Sky Broadcasting and Virgin Media have been seeking to encourage more new customers through bundling telecom and TV services.

A new company that has been formed after the T-Mobile and Orange’s UK merger has been named Everything Everywhere.

In a statement issued on Tuesday Deutsche Telekom and France Telecom, announced the name, along with a plan to launch a "new assault" on the UK business market. Orange and T-Mobile will retain their distinct brands, with their own shops, campaigns, pricing and service centres.

The Orange and T-Mobile brands have 713 high street stores between them. Orange is the larger brand of the two, with 17.3 million customers to T-Mobile’s 13 million. Orange also brings with it 863,000 fixed-line broadband customers.

Doubts about the strategy of both British Airways and the Unite union began to emerge as the two sides squared up for the three weeks of strikes the airline’s cabin crew have threatened from next Tuesday.

Industry analysts began to state their doubts and fears about the length of the threatened stoppages, and concern about how long it would take to restore relations between management and staff. Strong backing was given to Mr Walsh’s determination to lower costs permanently at the loss-making airline, although none wished to be publicly identified. But it is clear that both the BA chief and his counterparts at Unite are about to enter the most difficult phase of a dispute that has lasted more than a year

There were signs of a growing Eurozone backlash arising against the outgoing (and incoming) UK government for refusing to take part in the eurozone’s €750bn rescue plan. So strong was the reaction that a senior French policymaker was heard to suggest that it may cause Europe to think hard about coming to the UK’s help in a sterling crisis.

Analysts pointed to a “crack in the sign of strong unity in Brussels as, with astonishing insensitivity for the dramatic situation, Britain coolly declared that the crisis was a problem for the Eurozone, as if the crisis would make a point of avoiding the UK.” In the wake of the eurozone rescue deal, there is a view in government circles that speculators might turn their attentions to sterling,

Meanwhile a warning has emerged among some leading global financial experts that that the European debt crisis posed the biggest threat to the US economy, despite some recent relatively upbeat assessment of the US financial recovery.

Gold on Wednesday traded near record prices amid investor concerns that the massive rescue plan for indebted eurozone states will hit currencies. Gold prices hit record highs in Europe amid volatile financial markets. Spot gold in London surged to above $1,230 a troy ounce, exceeding the record set in December last year. Gold prices in euro terms also hit a fresh all-time high of €969 an ounce in late London trading, up almost 26% since the start of the year.

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Tags: Bank, Bank Charges, Banking, British airways, British Economy, British Retail Consortium, British Sky Broadcasting, Carphone Warehouse, Conservative, David Cameron, Economics, Economy, Employment, Financial News, Financial Services Authority, George Osborne, Gold, Liberal Democrats, Money, Nick Clegg, Office of Fair Trading, Orange, Overdraft Charges, T-Mobile, TalkTalk, UK Banks, UK consumers, UK Economy, UK government, UK Recession, unemployed, Virgin Media

UK businesses that operate a call centre that does not meet sufficient standards could be harming their reputation instead of enhancing it. In recession hit Britain it is becoming increasingly apparent that the public at large are not prepared to accept standards of customer service that do not answer their requirements, both in terms of professional knowledge or levels of politeness.

Recent research has shown that around fifty percent of UK consumers in the 25-50 age brackets, who represent a large proportion of the spending power in the UK these days, are taking their business elsewhere rather than having to deal with the levels of inefficiency and lack of courtesy that they have encountered. And even more potentially damaging for UK companies whose customer service centres leave a lot to be desired, is that bad news travels fast. Consumers who have had a negative customer service experience are very inclined to spread the news, and fast.

The new research, carried out by a leading market research company, was implemented to coincide with the launch of the UK’s biggest ever industry-wide mystery shopping study to discover the standards set by the country’s customer service centres. The initiative was planned to recognize the professional levels required and to attempt to raise customer service standards across the industry.

The growing importance of word of mouth recommendations was highlighted by the research, particularly amongst younger consumers, with 51% of 16-24 year olds saying they would definitely tell someone about a negative call centre experience, compared to 38% of 45-54 year olds.

The research was designed to pinpoint the most important aspects of customer service that call centre could stand or fail on. They ran as follows:

• Friendly agents were seen as the most important aspect by 53% of consumers.
• Call response time were seen as the most important aspect by 57% of consumers.
• Agents with knowledge of the company’s products as well as their services were seen as the most important aspect by 49% of consumers.

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Tags: British Economy, call centres, customer service, Economics, market research, Recession, Retail, UK businesses, UK consumers, UK Economy, UK Recession

A recent report from the Bank of England has revealed that the total amount of personal debt in the UK is lower than it has been for more than 16 years, and probably even more, as that was when records first began.

Factors such as rising unemployment and the economic downturn have caused UK consumers to become increasingly reluctant to increase their levels of personal debt, indicated by borrowing falling by £600 million in July, taking the total personal debt in the UK to a little below £1.5 trillion. Which is still a considerable sum of money.

At the same time, current low interest rates means that the amount of equity outstanding on mortgages is decreasing by £400 million a month at current levels, meaning that many home-owners are managing to repay more of their outstanding mortgage, reducing their deficit.

The manufacturing sector, also doing their best to draw in their horns, complain of increasing price rises from their banks, despite the abundance of Government packages to increase liquidity in the banking system and interest rates being at an all time low. According to the Engineering Employers Federation (EEF), credit terms remain "very tight" for manufacturers. A fact that they claim could hold back an early recovery from the recession, and certainly not in line with the US, Japan and even France and Germany.

Britain retail sectors, living in hope of a good Christmas season, are going to need it, if recent forecasts are correct. The forecast, from a leading firm of accountants and business advisers, forecast that the worst effects of the recession for the retail sector will not be felt until next year. Fears that rising unemployment will hit the high street hard and as many as 5,000 companies will be forced to close their doors throughout the UK.

Some good news for the UK economy is the announcement that British Petroleum (BP) has discovered a massive oil field while drilling of the Gulf of Mexico.

BP, currently the largest producer of oil and gas in that area, have till now produced more than 400,000 barrels of oil a day, with their latest discovery expected to increase that figure considerably. The company had to dig deep, not just in their pockets, but also through the Earth’s core to get to the fast reservoir of crude, reaching a depth of 35,055 feet making it one of the deepest wells drilled in the World.

On the news, BP shares jumped 3.8% to 538 pence, making it star of the show on the FTSE 100 yesterday.

It wasn’t really a major achievement as equities continued to be under pressure on the FTSE yesterday, however late trading did push it back to a reasonable condition. The k index ended just 2 points lower at 4,817.55, following losses of 89 points during the previous session.

Meanwhile the FTSE 250 continued to slide, yesterday dropping a further 99.75 points to close on 8,519.93

Sterling made a minor recovery against the major currencies on Wednesday’s trading.

• Pound/US dollar 1.6272
• Pound/Euro 1.1409
• Pound/Japanese Yen 149.9756
• Pound/Swiss Franc 1.7249

In the US, once again Federal Reserve policy-makers are showing increased confidence that the downturn in the US economy is due to officially come to an end. At a recent meeting, chaired by recently re-appointed Fed Chairman Ben Bernanke a more upbeat tone emanated, hinged with an uncertainty about how quickly the economy would grow in 2010. Fears remain that unemployment, which is set to move above 10% this year, may impact on consumer behaviour.

On Wall Street, US stocks were up and down on Wednesday affected by the release of data on job losses, with the release of the Challenger jobs report, which showed that the pace of US job losses has slowed, later offset by data released by the

This was quickly counterbalanced by payroll giant Automatic Data Processing (ADP) stating that employers in the private sector had cut by more than 50,000 the jobs expected in July than the expected 250,000.

On Wall Street, the markets returned to relative stability, with the Dow Jones Industrial Average dropping by 29.93 points to close on 9280.6 while the NASDAQ Composite index stabilised, falling a mere 1.82 points to close on 1967.07

European Union finance ministers have taken up the gauntlet and will press for clearly defined restrictions on bonus pay for bankers in the future. The issue will be at the focus of talks to be held with their US and other G20 counterparts later this month.

Anders Borg, finance minister of Sweden, which holds the EU’s rotating presidency, speaking on Wednesday after a meeting of the EU’s 27 finance ministers designed to set out common positions on bankers’ pay as well as the other hot potato of financial market regulation. Other issues on the table will be how to draw back from the fiscal, monetary and other emergency measures adopted this year to prevent a deep global recession, with financial stability returning.

Gold prices surged to a near three-month high on Wednesday as investors turned to the precious metal after a weak opening in equity markets in New York.

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Tags: Automatic Data Processing, Bank of England, Banking, Ben Bernanke, BP, British Economy, British Petroleum, British Pound, Credit Crunch, Currency, Debt, Dow Jones, Economy, Employment, Engineering Employers Federation, Federal Reserve, Financial News, FTSE, Interest Rates, Money, Money Markets, Mortgage, Mortgages, NASDAQ, personal debt, Recession, Stock Markets, Stocks and shares, UK consumers, UK Economy, UK government, UK Recession, Unemployment, US economy, Wall Street